Shipping and Returns

Non-frozen Shipping (Spices, Salts, Extracts and Books)

We ship non-frozen items anywhere in the USA. Orders ship within 1-3 business days after the order is placed. We ship via USPS or UPS. Tracking information will be sent to the email provided during checkout. 

Cookie Dough Shipping (Frozen shipping)

We ship cookie dough frozen to the lower 48 US States (+ Washington DC) via 3-day (or less) shipping with a curbside-recyclable liner made from recycled plastic water bottles.

Orders combined with frozen and non-frozen products are shipped separately due to the frozen nature of the cookie dough. Unfortunately, we cannot ship to cookie dough to PO boxes, you must provide a street address. We typically ship frozen orders on Mondays and Wednesdays.

 

Returns

We strongly believe in our products and want every customer to be satisfied.

We handle returns on a case-by-case basis with the ultimate objective of satisfying you, our customer. If your purchase isn’t right, we’ll work to fix it. We hope to build trust with you and create a relationship with them for the long term. Standing behind what we sell is a big part of that. We’ll always do our best to take care of customers — our philosophy is to deal fairly and reasonably; we hope others will be fair and reasonable with us as well.

If you have an issue with your order please contact us at primalpalateorders@gmail.com